Job Description

Appliance Repair Technician

Benefits include 401(k) matching, bonus based on performance, company car, company parties, competitive salary, dental insurance, free uniforms, paid time off, relocation bonus, training & development. Paid time off, paid holidays, relocation assistance, 401(k) matching, dental insurance, flexible schedule, health insurance, health savings account, professional development assistance, paid referral bonuses are also provided.

All tools, van, uniforms, iPhone, and support resources provided by company. Required qualifications: High school diploma or equivalent. Prior experience with in-home appliance repair on a full range of consumer appliances is required. Valid driver’s license and acceptable driving record sufficient to clear insurance assessment. Ability to pass a criminal background check and drug screening. Ability to lift 75 lbs.

About us: We launched Omega Force Appliance Repair because we want to be a force for good. We are there to step up, treat others with respect, deliver as promised to our customers and do things right. Along the way we offer our team a true meritocracy where hard work is rewarded and a positive team environment where employees are treated with respect and business is conducted with integrity and morality.

Job description: Our Appliance Repair Technician's are at the center of what we do at Omega Force Appliance Repair. Our technicians are the face of the company and the primary source of our success. Technicians perform in-home field service for a range of customers and home appliances. Responsibilities include:

• Driving to multiple customer homes daily to conduct repairs on refrigerators, dishwashers, stoves, microwaves, washers and dryers.
• Diagnosis of symptoms by evaluating function, tracing electrical circuits, using diagnostic tools, using multi-meters, performing mechanical evaluations, researching common failures and technical documents.
• Respecting customers home environment.
• Communicating with customers professionally to understand their appliance issues, present findings, present quotes, schedule follow up visits and close sales.
• Performing research using a variety of technical resources to identify parts or repair processes.
• Contacting and communicating with in-house and external technical support resources where needed.
• Ordering, tracking and receiving parts to conduct repairs and replenish van stock.
• Using job tracking software to research and record all aspects of service visits and repair status.
• Informing customers of available added services such as dryer vent cleaning, preventive maintenance and appliance protection plans.

An ideal candidate will:

• Act in accordance with the company's core values and: Do what it takes to get the job done right, Act with integrity, Exhibit a positive demeanor, Communicate confidently, Use emotional intelligence, Possess grit.
• Leave a positive impression with customers, regardless of the outcome of their appliance repair.
• Be highly disciplined and capable of working fully independently.
• Possess strong technical problem-solving skills.
• Be comfortable and proficient with iPhone applications, navigating web resources and PC software applications.

This is a remote position. Compensation: $100,000.00 - $150,000.00 per year.

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