Live Chat Representative Job at CARPE DIEM COUNSELING, Winchester, VA

  • CARPE DIEM COUNSELING
  • Winchester, VA

Job Description

Job Description

Job Description

CARPE DIEM COUNSELING is seeking a friendly and professional Live Chat Representative to assist clients and visitors through online chat. The ideal candidate will provide timely responses, answer general inquiries, and ensure a positive client experience.

Key Responsibilities
  • Respond to client inquiries through live chat in a professional manner.
  • Provide accurate information about services, scheduling, and general questions.
  • Assist clients with appointment requests and follow-ups.
  • Maintain clear and professional communication.
  • Escalate complex or sensitive inquiries to the appropriate team member.
  • Protect client confidentiality and follow company policies.
  • Document chat interactions when required.
Qualifications
  • High school diploma or equivalent preferred.
  • Strong written and verbal communication skills.
  • Basic computer and internet navigation skills.
  • Ability to multitask and manage multiple chat conversations.
  • Professional, patient, and customer-focused attitude.
  • Previous customer service or chat support experience is a plus.
Benefits
  • Flexible scheduling options.
  • Professional development opportunities.
  • Supportive work environment.
  • Potential for career advancement.

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Job Tags

Flexible hours

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